Frequently Asked Questions
- What types of playground products do you offer?
- We offer a wide range of playground products, including swing sets, playhouses, and more, designed to bring joy and adventure to your backyard.
- Do you provide free shipping?
- Yes, we offer free shipping on all orders to make your shopping experience hassle-free.
- What is your return policy?
- We stand by the quality of our products. If you’re not satisfied, we offer a 30-day money-back guarantee. Please refer to our Returns & Refunds Policy for more details.
- How long does it take to receive my order?
- Our estimated delivery time is between 5 to 14 business days. We strive to ensure timely delivery while maintaining the highest quality standards.
- Can I track my order?
- Yes, you can easily track your order. Once your order is dispatched, you will receive a tracking number via email.
- What payment methods do you accept?
- We accept payments via PayPal and Stripe, providing you with secure and convenient options.
- What safety measures do your products adhere to?
- All our playground products meet stringent safety standards. We prioritize the well-being of your children, ensuring our products are safe, durable, and built to last.
- Are your products easy to assemble?
- Yes, our products are designed with user-friendly assembly in mind. Each order comes with clear instructions to make the process as smooth as possible.
- Do you offer customization options?
- While our products come in various designs, we currently do not offer customization. However, we continually update our inventory with new and exciting options.
- What do I do if my product arrives damaged?
- We strive to pack and ship our products with the utmost care. In the rare event of damage, please contact our Customer Support with photos of the damaged item, and we will promptly assist you.
- How can I reach customer support?
- Our customer support team is ready to assist you. Feel free to reach out via email at contact@swingnjoy.com or by phone at +1 512 772 3524, and we’ll be happy to address any queries or concerns you may have.
At Swingnjoy, we are dedicated to ensuring a delightful experience for you and your family. If you have any additional questions, please don’t hesitate to reach out.